Resources
We are pleased to provide this resources page. The NAFPP and its members understand that bereavement can be a difficult time, where you might require further support. Below is a small selection of links to useful services.
Please do contact the NAFPP if you require more information about our work as the Trade Association for prepaid funeral plans in the UK
Government
‘What to do when someone dies’
The UK government’s step-by-step guide for help through the process.
https://www.gov.uk/when-someone-dies
Wills and Probate
Search tools for registers of Wills and Probate across the UK territories.
England and Wales: https://probatesearch.service.gov.uk/
Scotland: https://www.ros.gov.uk/
Northern Ireland: https://www.nidirect.gov.uk/campaigns/public-record-office-northern-ireland-proni
Land Registry
Helps you access details of property ownership.
https://www.gov.uk/government/organisations/land-registry
Coroner’s service
Information about the investigation of unexpected deaths.
https://www.judiciary.uk/courts-and-tribunals/coroners-courts/
Regulatory
The Financial Conduct Authority (FCA) regulates prepaid funeral plans along with many other financial services products. You can find out about it here: https://www.fca.org.uk/about
The FCA’s register helps you search for financial services providers to check what products they are authorised to sell. You can search the register here: https://register.fca.org.uk
Regulation by the FCA means protection by the Financial Services Compensation Scheme against the unlikely event of provider failure. You can learn about this scheme here: https://www.fscs.org.uk
The Financial Ombudsman Service offers fair and impartial dispute resolution if you aren’t satisfied after having made a complaint to a financial services business. You can contact the service here: https://www.financial-ombudsman.org.uk
Bereavement Support
Cruse
Providing bereavement and grief support, including a helpline.
For Scotland: https://www.crusescotland.org.uk/
For England, Wales, and Norther Ireland: https://www.cruse.org.uk/
Coroner’s Support Service
Provides support to anyone who needs to attend an Inquest.
https://coronerscourtssupportservice.org.uk/
Survivors of Bereavement by Suicide (SOBS)
Support for adults impacted by suicide loss, including a helpline.
Winston’s Wish
Useful help and advice for when bereavement affects a child or young person.
Samaritans
For when you need urgent support. You can speak to someone, free, at any time.